TMC© Customer Inter@ction Solutions® Magazine
CRM Excellence Award 2007 – 2008
TMC© Customer Inter@ction Solutions® Magazine
Product of the Year Award 2007 – 2008
eSchool News Award
Best School Network Administration Software 2007
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Service Desk Case Studies
| Company: |
MacRoberts |
| Case Study: |
When leading Scottish law firm, MacRoberts came across Numara FootPrints, they immediately knew it was time to replace its existing Service Desk solution with Numara FootPrints.
"Footprints has a number of templates that we can develop for our own application needs, ranging from solutions for the management of
the firm’s facilities to HR. It’s clearly not a one trick pony Service Desk solution!"Download... |
| Company: |
Habitat |
| Case Study: |
A need to service its outlets around the country has seen stores group Habitat complete a smooth upgrade to the latest version of Numara FootPrints, offering easy configuration and clear visibility and reporting of the state of its service calls.
"In choosing to upgrade Numara FootPrints, Habitat considered alternative solutions, but concluded that they couldn’t match Numara FootPrints’ cost effectiveness and ease of use."Download... |
| Company: |
Roehampton University |
| Case Study: |
Implementing an effective campus-wide Service Desk that met the needs of both staff and students at London's Roehampton University was a priority. Enter the newest member of the class: Numara FootPrints.
"One of the qualities that Numara FootPrints is renowned for its easy configurability, and this is an area that Roehampton is looking forward to taking advantage of."Download... |
| Company: |
Specsavers |
| Case Study: |
The world’s largest independent optical retailer, has rolled out Numara FootPrints as its service management solution of choice to complement a major expansion plan around the world, while transforming the way its service desk manages calls.
"A major driver of our choice of Numara FootPrints has been the effect on the way we work on the Service Desk. We’re now regularly filling 99 percent of our targets." Download... |
| Company: |
DataPharm |
| Case Study: |
When Datapharm needed to install a new service desk system to ensure that problems and queries are answered quickly and accurately, and up-to-date information on medicines is provided to healthcare professionals and the general public, it turned to Numara FootPrints.
"Numara FootPrints really stood out. It did everything that the product
claimed to do and more!" Download... |
| Company: |
Crown |
| Case Study: |
The world’s leading manufacturers of forklift trucks, has trusted the IT
service management solution Numara FootPrints since 2007. With great success, the software now administers 80 percent of all of the IT services for the European operations of the company.
"Thanks to Numara FootPrints I can implement my vision of a fully integrated and straightforward IT service management solution." Download... |
| Company: |
Sportingbet |
| Case Study: |
When the online gambling provider needed a single centralised service
desk to deal with support requests across multiple territories it turned to Numara FootPrints for help.
"Numara FootPrints is incredibly scalable, flexible and customisable so we know it will support us as we grow and our business evolves." Download... |
| Company: |
Esos |
| Case Study: |
Following the implementation of Numara FootPrints incidents are resolved more efficiently with a greatly-reduced administrative overhead.
"As a result of our joint efforts with Numara Software, we more than hit our milestones. We actually came in three weeks early, and 99 out of 100 projects never do that." Download... |
| Company: |
Ryanair |
| Case Study: |
Central control - 135 locations linked by single system for IT support
"I would have no problem recommending Numara FootPrints. It is extremely simple to use, very competitively priced and an incredibly powerful service management solution." Download... |
| Company: |
Sauer Danfoss |
| Case Study: |
Numara FootPrints was the only product in the market that provided a tracking automation tool to keep the organisation in step with the changing demands of internal and external customers
"I would recommend Numara FootPrints to anyone who is thinking of putting a non-IT service management solution in place." Download... |
| Company: |
Skanska |
| Case Study: |
FootPrints provided the flexibility and customisation needed to meet the demands of a busy service and support desk
"I must say that Numara FootPrints has been as good as we thought it would be. Today we have more efficient handling of support incidents, including integrated and automatic email functionality which is fantastic." Download... |
| Company: |
Unitron |
| Case Study: |
When Unitron AS needed an efficient customer support system for its rapidly growing business, Numara FootPrints provided the answer to its
problems.
"I can, without hesitation, recommend Numara Software’s range of products to other companies who may find themselves in a similar situation to our own." Download... |
| Company: |
Visma Proceedo |
| Case Study: |
Delivering Cost Effective Procurement With Numara FootPrints
"Numara FootPrints is an innovative and very cost-effective solution that has enabled us to achieve our business goals." Download... |
| Company: |
The Phone House |
| Case Study: |
Rapid and smooth growth of Support Centre with Numara FootPrints
"Numara FootPrints is immediate! It’s so easy to use with its web-based standard on Windows SQL. In spite of our fast growth, we are now more efficient and we have happier customers." Download... |
| Company: |
Mondi |
| Case Study: |
Using Numara FootPrints to ensure SLA commitments
"From printer changes to re-setting passwords, IT requests for new users to bugs in software and change requests to current systems, everything the IT team does is now captured, benchmarked and reported against." Download... |
| Company: |
The Lawn Tennis Association |
| Case Study: |
Game, Set, And Match!
"Flexibility, adaptability and open form design are major business drivers, and it is really important that we keep IT resourcing costs to a minimum." Download... |
| Company: |
Toshiba TEC |
| Case Study: |
For a European Service Desk which reduces costs
"Beyond the productivity gains and cost savings, it was the flexibility of FootPrints which really convinced us. We have made FootPrints our strategic platform for all service desk processes." Download... |
| Company: |
Siemens |
| Case Study: |
Enjoying the power of service with Numara FootPrints
"With simple pull-down menus and report templates, FootPrints makes it extremely easy to set up and run these reports." Download... |
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Numara Software Wins 2009 Stevie® Award for Sales and Customer Service
eSchool News Award
Best School Network Administration Software 2007
TMC© Customer Inter@ction Solutions® Magazine
TMC Labs Innovation Award 2007
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Help Desk Case Studies
| Company: |
Hinchingbrooke Health Care NHS |
| Case Study: |
When Hinchingbrooke Health Care NHS Trust needed to upgrade its existing, practical, easy-to-use help desk solution, it chose to look no further than what it already knew best, Numara Track-It!
"Numara Track-It! is a very good product in that it does just what we need. I think it excels in its simplicity of use in that it doesn’t try and over-complicate things for the user."Download... |
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| Company: |
National Portrait Gallery |
| Case Study: |
Following extensive market research, the National Portrait Gallery reviewed several competitive solutions - opting for Numara Track-It!
"Numara Track-It! is an excellent product, which delivers control, automation and superb help desk and asset management functionality
at a very cost-effective price." Download... |
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| Company: |
West Midlands Ambulance Service |
| Case Study: |
As a result of merging a number of Ambulance services, WMAS upgraded to the latest version of Numara Track-It! to enable IT groups across the organisation to benefit from its robust feature set.
"Numara Track-It! is an incredibly flexible, scalable and intuitive product which we have found very easy to learn and use...because the product does exactly what we need it to." Download... |
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| Company: |
Milton Keynes College |
| Case Study: |
When the rapidly expanding Milton Keynes College needed a more comprehensive help desk solution to look after its evolving support needs, it looked no further than to upgrade its existing solution, Numara Track-It! to the latest version.
"Numara Track-It! is an excellent product and does exactly what you would expect and more, and it is extremely competitively priced." Download... |
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| Company: |
East Lancashire Hospitals NHS |
| Case Study: |
Costs are always at a premium within the NHS, and with the merger of hospitals in the region, East Lancashire Hospitals NHS Trust needed a help desk system that it both trusted, and was easy to use and manage with the option of additional features being adopted in the future.
"We have been using Numara Track-It! for a number of years now, regularly upgrading the versions we are using as our needs grow. Download... |
| Company: |
Spectrum Housing Assoc. |
| Case Study: |
When the newly merged public sector housing group Spectrum Housing needed a more comprehensive help desk solution to look after its evolving support needs, it upgraded to Numara Track-It! Enterprise.
"Numara Track-It! has been a great asset in driving the Spectrum IT infrastructure forward and has enhanced the vision of where we want to be as a group IT department."Download... |
| Company: |
Pembrokeshire County Council: |
| Case Study: |
Upgrading To Benefit From Self-Service & Remote Working
"Upgrading to Numara Track-It! 8.5 will give us an array of benefits: asset management, remote access, licensing, self-service, remote access, and critically, the ability to manage the 2000 calls a month we receive more effectively." Download... |
| Company: |
Amicus Horizon Housing Assoc. |
| Case Study: |
When regional housing provider, Amicus Horizon, needed a practical, easy to use help desk solution to replace an ageing in-house system, it turned to Numara Track-It!
"Numara Track-It! has more than matched our expectations. We wanted a solution that we knew was going to be easy to use and manage. Numara Track-It! does everything it says on the tin. The product is adaptable for our needs which include logging, monitoring and defining all our calls." Download... |
| Company: |
Rouse & Co. |
| Case Study: |
Today with Numara Track-It! Rouse & Company now has its help desk under control and is able to meet its SLAs and provide better support to 500 employees around the globe.
"What I needed was total transparency in order to monitor all the regional offices and to be proactive in resolving problems. Numara Track-It! has enabled us to achieve this and as a virtual team working in 15 different offices, we are now much more effective.” Download... |
| Company: |
ColepCCL |
| Case Study: |
Track-It! 8 delivered the flexibility and functionality required, enabling the organisation to move to a new centralised virtual team running multiple support locations across Europe.
"If you are looking for a pure infrastructure helpdesk tool, Track-It! can provide this. We found Track-It! worked around us, rather than us working around it" Download... |
| Company: |
British Computer Society |
| Case Study: |
Compliant, in-control and delivering effective support to its users with Numara Track-It!
"Without Numara Track-It!, we would have no chance of responding effectively to the 100 support calls we receive a week" Download... |
| Company: |
Qurius |
| Case Study: |
The IT Helpdesks of Qurius and Watermark work faster, more efficient and user friendlier with Numara Track-It!
"Every IT Manager, employing more than 3 people, who wants to invest in profit, time and efficiency should consider implementing
Numara Track-It" Download... |
| Company: |
Touchline Media |
| Case Study: |
Pressing the advantage home with Track-It! to improve helpdesk efficiency
"When we decided that it was time to upgrade, we also considered some other software offerings. Track-It!’s affordability and ease of use beat the competition hands down." Download... |
| Company: |
Famous Brands |
| Case Study: |
Upgrades to Track-It! Version 8 – and enjoying every moment
"We haven’t experienced any problems since implementation – The Track-It! system is stable and reliable. In short – just what I was looking for!" Download... |
| Company: |
Portland College |
| Case Study: |
Maximising Ability For Students With Physical Disabilities
"Rather than spend several minutes walking from one part to another – with remote access capability, we can simply log on and solve a high proportion of user issues from the support desk without leaving the department." Download... |
| Company: |
Snap-On Tools |
| Case Study: |
Numara Track-It! delivers multi-site auditing and support
"Asset management and associated compliance issues are very high on our IT management agenda." Download... |
| Company: |
Zoological Society of London |
| Case Study: |
Numara Software brings an end to monkeying around with
IT assets
"Having used Numara Track-It! in a previous job, I knew that I would be able to get the fast, detailed situation analysis that we really needed." Download... |
| Company: |
Tollbar Business Enterprise College |
| Case Study: |
Cost-effective yet powerful; Numara Track-It is the answer for one of the country’s first Business Enterprise Colleges
"We urgently needed a solution that would deliver efficient software audits, inventory control and help desk administration." Download... |
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