Numara Software Announces Numara FootPrints is Verified as One of the First Tools to Achieve ITIL Verification with Pink Elephant's 3.1 PinkVERIFY Program

Verified as ITIL-Compatible for 10 Processes, Leading Web-based Service Management Tool Offers Most Practical Approach and Faster ITIL Adoption

Tampa, Fla., November 17, 2010 – Numara® Software, Inc., a global leader in service management and asset management solutions for IT professionals, today announced that its award-winning Numara FootPrints® IT service desk management solution is one of the first IT service management solutions to achieve ITIL® verification from Pink Elephant by its PinkVERIFY™ 3.1 program.  Numara FootPrints has been verified as compatible with ten ITIL processes through this latest certification.  As IT Service Management (ITSM) adoption increases and expands in complexity, IT organizations continue to leverage ITIL to improve efficiency and cost management and standardize service lifecycle processes.  To do this effectively, they require tools that support their process improvement initiatives. Tools must enable them to quickly implement the ITIL best practice framework with the means they have and demonstrate clear value in their businesses.  Numara FootPrints is a proven solution that helps organizations achieve these objectives with ITIL.

“We are pleased to recognize that Numara FootPrints has passed our rigorous assessment to achieve PinkVERIFY 3.1 verification for ten ITIL processes,” said Pink Elephant President David Ratcliffe. “This means Numara FootPrints has satisfied PinkVERIFY’s general, core and integration process assessment criteria and it has met the latest ITIL process compatibility requirements.”

Numara FootPrints received PinkVERIFY verification in ten core ITIL framework processes: Incident Management; Problem Management; Request Fulfillment; Change Management; Knowledge Management; Release & Deployment Management; Service Asset & Configuration Management; Service Catalog Management; Service Level Management; and Service Portfolio Management.  Pink Elephant is the world’s leading IT Service Management education and consulting provider. The PinkVERIFY program is a service that objectively assesses a software tool’s verification on general, core and integration suitability requirements for ITIL processes.

“Our goal is to deliver practical and flexible solutions that support industry best practices.  We are pleased that Numara FootPrints has been verified with the latest ITIL standards through Pink Elephant’s PinkVERIFY program,” said Elisabeth Cullivan, Numara Software product marketing manager. “We’ve seen many customers around the world adopt ITIL. They tell us it is vital that they have a way to implement their processes that doesn’t require huge, long term investments and they need to see quick results. That’s why Numara FootPrints gives customers the path to implement ITIL without the complex administration or lengthy professional service engagements required with other tools in the market.”

Whether moving to ITIL for the first time or advancing to expanded processes, it makes sense for IT organizations to implement an integrated solution or solution suite to support ITIL initiatives – as ITIL processes are interdependent. Many service management tools in the market offer compatibility, but the differences lie in how the tools do it and what it takes to implement, manage and customize them. Flexibility, usability, time and cost to implement, and product support can vary greatly from vendor to vendor. With Numara FootPrints, IT organizations are no longer hindered by costly and time consuming ITIL implementations. Numara FootPrints delivers highly integrated, comprehensive service management capabilities that work together and are designed for easier administration, extensive configuration without programming and faster implementation.

Numara FootPrints provides signature and extensive workflow automation, combined with built-in templates, to guide and speed process start up and help organizations make live production a cost-efficient reality today. The paramount flexibility and ITIL support offered by Numara FootPrints help organizations align IT with business objectives.  IT can adopt the ITIL processes that are most important to their businesses in a stepped, modular approach that makes sense for their priorities and at a pace that works for them. Comprehensive, customizable reporting and metrics provide visibility to results and help justify IT service value to the business.  Numara FootPrints is offered on-premise or as a hosted or SaaS solution.

Learn more about Numara FootPrints and how it helps IT organizations implement ITIL processes aligned to their business objectives.

About Numara Software

With more than 55,000 customer sites worldwide, Numara Software is a global leader in delivering practical, flexible solutions that allow IT organizations to improve service to their end-users. Our integrated IT service management and IT asset management software platforms enable organizations to efficiently automate a wide variety of IT related tasks and processes using interoperable solutions from a single, proven vendor. Widely known for our dedicated focus on ease of use and affordability for our customers, our IT solutions deliver fast time-to-value, increased control, and reduced risk for small businesses to large companies.